Shipping and returns

Fast and Reliable Delivery Across the EU, UK, and Switzerland

We process all orders promptly and with care. Once your order is received, we begin assembling and packing your products — this typically takes 1 to 3 working days.

When your order is ready, it will be shipped via GLS and you will receive an email with tracking information.

Estimated delivery times after dispatch:

  • European Union: 2–5 business days

  • United Kingdom and Switzerland: 3–7 business days

Delivery times may vary depending on your location.

Flexible delivery options with GLS FlexDeliveryService

  • Change the delivery address or time

  • Choose a GLS ParcelShop pickup location

  • Track your shipment in real time

  • Receive updates via email and phone notification

If you haven’t received an email from GLS, please check your SPAM folder.

📦 We currently ship to all EU countries, as well as Switzerland and the UK.

Shipping Costs

Shipping fees are calculated at checkout and vary depending on the destination country. Packaging is included in the shipping cost. Simply enter your country to view the total before confirming your order.

Returns, Exchanges & Warranty Claims

We want you to be completely satisfied with your Brubi purchase. If something doesn’t feel right, we’re here to help.

Right to return – 14-day satisfaction guarantee

You can return your order within 14 days of delivery without providing a reason. Simply contact us in advance at mail@brubi.eu, and we’ll guide you through the return process.

Please note: The cost of returning the item is the responsibility of the customer. We do not cover return shipping fees unless the item is faulty or incorrectly delivered.

We can assist you by:

  • Arranging home pickup via courier (on request)

  • Sending a return shipping label, if available in your country

To qualify for a full refund:

  • The item must be unused and undamaged

  • It must be packed in its original packaging to ensure safe transport

Once we receive the returned product in acceptable condition, we will issue a refund to your original payment method.

 

Damaged or Incomplete Order?

If your parcel arrives damaged or missing parts, don’t worry — we’re here to fix it.

Contact us at mail@brubi.eu and we will:

  • Send a replacement part, or

  • Ship a new product, depending on the issue

We’re committed to excellent customer service and will resolve any issues quickly and fairly.

Need Help?

If you have any questions about shipping, delivery, returns, or warranty, feel free to reach out to our support team at mail@brubi.eu.
We usually respond within 24 hours on business days (Mon–Fri, 8:00–15:00 CET).