Terms and conditions

TERMS AND CONDITIONS
of brubi s.r.o.

These Terms and Conditions govern purchases made through the online store www.brubi.eu.

The purpose of these Terms and Conditions is to define the rights and obligations of the Seller and the Buyer in connection with the sale of goods through the E-shop.

All contractual relationships between the Seller and the Buyer are governed by the laws of the Slovak Republic. If the Buyer is a Consumer, legal relationships not regulated by these Terms and Conditions are governed in particular by Act No. 40/1964 Coll. Civil Code, Act No. 108/2024 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce, Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, Regulation (EU) 2016/679 (GDPR), Act No. 18/2018 Coll. on Personal Data Protection, and other applicable Slovak and EU legislation.

If the Buyer is not a Consumer and acts within the scope of business or professional activity, legal relationships not regulated by these Terms and Conditions are governed in particular by Act No. 513/1991 Coll. Commercial Code.

 

1 Definitions

1.1 "E-shop" means the online store operated at www.brubi.eu, the main functionality of which is the display, selection and ordering of Goods by the Buyer.
1.2 "Seller" or "Operator" means brubi s.r.o., company registration number: 52579221, registered office: M. M. Hodžu 4, 974 01 Banská Bystrica, Slovak Republic, represented by Mgr. Marína Klemaničová. Contact e-mail: mail@brubi.eu.
1.3 "Buyer" means any natural or legal person who places an order through the E-shop.
1.4 "Consumer" means a natural person who, in connection with a consumer contract, does not act within the scope of business activity, employment or profession.
1.5 "Non-consumer Buyer" means a person who, when concluding and performing the contract, acts within the scope of business activity, employment or profession.
1.6 "Sales Contract" means a purchase contract concluded between the Seller and the Buyer through the E-shop.
1.7 "Goods" means any product offered by the Seller for sale through the E-shop.
1.8 "Shopping Cart" means the part of the E-shop generated by the Buyer’s actions in the E-shop, in particular by adding, removing or changing the quantity of selected Goods.
1.9 "Order Tracking Page" means a unique online page generated for the Buyer after placing an order. The link to this page is sent to the Buyer by e-mail. The Order Tracking Page contains information about the order, payment, production or dispatch status, delivery tracking and, where applicable, the online function for withdrawal from the contract.
1.10 "Custom-made Goods" means Goods made according to the Buyer’s specific requirements, personalized Goods or Goods manufactured or modified specifically for one Buyer, including non-standard dimensions, non-standard combinations, custom modifications or other individually agreed specifications.
1.11 "Online Withdrawal Function" means the online function that allows the Consumer to withdraw from the Sales Contract through the E-shop. This function is available through the link "Withdraw from the contract here" / "OdstĂşpiĹĄ od zmluvy tu" displayed in the E-shop footer and may also be available on the Order Tracking Page.

 

2 The process of concluding the contract

2.1 Through the E-shop, the Seller offers Buyers the possibility to conclude a Sales Contract.
2.2 The Buyer places an order by completing the checkout process and clicking the button labelled "Order with obligation to pay" or another clearly equivalent wording.
2.3 By placing the order, the Buyer confirms that the order implies an obligation to pay.
2.4 The Sales Contract is concluded at the moment when the Seller sends the Buyer an order confirmation by e-mail, unless expressly stated otherwise.
2.5 The Buyer is obliged to provide true, complete and correct information in the order form, in particular the Buyer’s name, e-mail address, billing details, delivery address and any other information necessary for processing the order.
2.6 The Seller is entitled to consider the information provided by the Buyer as correct. The Seller is not obliged to verify the correctness of the data entered by the Buyer.
2.7 After placing the order, the Seller sends the Buyer an e-mail confirmation of the order. The e-mail may also contain a link to the current wording of these Terms and Conditions, the warranty terms and the Order Tracking Page.
2.8 The Seller is entitled to request additional confirmation of the order from the Buyer, especially in the case of a higher order value, custom-made Goods, unclear order details or suspected incorrect data. The Seller may delay processing or dispatch of the order until such confirmation is received.

 

3 Purchase Contract, price, payment and delivery

3.1 The Buyer purchases Goods selected in the E-shop and placed in the Shopping Cart. The Buyer undertakes to pay the purchase price and any related costs displayed during the checkout process.
3.2 The price of Goods displayed in the E-shop is valid at the moment of placing the order. Prices may be changed by the Seller at any time, but such changes do not affect orders already confirmed by the Seller.
3.3 Unless stated otherwise, prices are displayed in EUR. For deliveries within the European Union, prices include VAT where applicable. For deliveries outside the European Union, prices are displayed without EU VAT; import VAT, customs duties, customs clearance fees or other import charges may be payable by the Buyer in the destination country.
3.4 The Buyer is obliged to pay the costs of packaging and delivery in the amount displayed in the checkout process before the order is submitted.
3.5 The Buyer may choose from the payment methods offered in the E-shop, in particular:
a) bank transfer to the Seller’s bank account,
b) PayPal payment gateway,
c) CardPay payment service,
d) Stripe payment gateway,
e) any other payment method currently displayed in the E-shop checkout.
3.6 Unless stated otherwise, payment is made in EUR in advance before the Goods are dispatched.
3.7 In the case of payment by bank transfer, the Buyer is obliged to enter the variable symbol or payment reference specified by the Seller. The Buyer’s payment obligation is fulfilled at the moment when the relevant amount is credited to the Seller’s bank account.
3.8 If the Buyer chooses bank transfer and the purchase price is not paid within 7 calendar days from the payment request, the Seller is entitled to cancel the order, unless agreed otherwise.
3.9 The Seller may provide the Buyer with a discount from the price of the Goods. Discounts may be combined only if this is expressly stated.
3.10 Any fees charged by third parties in connection with payment, such as bank fees, currency conversion fees or payment provider fees, are borne by the Buyer unless stated otherwise.
3.11 Ownership of the Goods passes to the Buyer only after full payment of the purchase price and all related costs.
3.12 The Seller undertakes to deliver the Goods within a reasonable period of time. Delivery or production times displayed in the E-shop are indicative unless expressly agreed as binding.
3.13 For made-to-order, wooden or custom-made Goods, the Buyer acknowledges that the delivery time may depend on production capacity, material availability, finishing process, carrier availability and other circumstances. If the expected delivery time changes significantly, the Seller will inform the Buyer.
3.14 If the Seller is unable to deliver the Goods within 30 days from the conclusion of the contract and no longer delivery period has been agreed, the Seller will inform the Consumer and ask whether the Consumer agrees with a later delivery date. This does not affect the Consumer’s statutory rights.
3.15 The Seller issues an invoice or tax document in electronic form and sends it to the e-mail address provided by the Buyer, unless agreed otherwise.
3.16 If the Seller provides a gift together with the Goods, the gift contract is concluded with the condition that if the Sales Contract is cancelled or the Consumer withdraws from the Sales Contract, the gift contract is also cancelled and the Buyer is obliged to return the gift together with the Goods, unless agreed otherwise.
3.17 The method of packaging is determined by the Seller. The Seller uses packaging suitable for transport of the relevant Goods.
3.18 If the Buyer is a Consumer, the risk of accidental loss of, accidental damage to or destruction of the Goods passes to the Consumer only at the moment when the Consumer or a person designated by the Consumer, other than the carrier, physically takes over the Goods.
3.19 If the Buyer is not a Consumer, the risk of accidental loss of, accidental damage to or destruction of the Goods passes to the Buyer at the moment when the Goods are handed over to the first carrier for delivery to the Buyer, unless agreed otherwise.
3.20 The Buyer is obliged to check the condition of the shipment upon delivery, in particular the number of packages, visible damage to the packaging, damage to the tape or other signs of transport damage. If the shipment is visibly damaged or incomplete, the Buyer should, if possible, refuse to accept the shipment or request that a damage report be prepared with the carrier.
3.21 If the shipment, packaging or Goods are damaged during transport, the Buyer is obliged to inform the Seller without undue delay, preferably immediately and no later than within 3 calendar days after delivery, by e-mail to mail@brubi.eu. The notification should include the order number, a description of the damage, photographs of the packaging and photographs of the damaged Goods. Late notification may make it more difficult or impossible for the Seller to claim compensation from the carrier; however, this does not affect the Consumer’s statutory rights arising from defective Goods.
3.22 For orders delivered outside the European Union, the Buyer acknowledges that the delivery may be subject to customs duties, import taxes, VAT, customs clearance fees or other charges applicable in the destination country. These charges are not included in the purchase price unless expressly stated otherwise and are paid by the Buyer directly to the relevant customs authority, tax authority or carrier.
3.23 For deliveries outside the European Union, the Seller provides the necessary export customs declaration and export documentation on the Seller’s side. The Buyer is responsible for import customs clearance and payment of any applicable import duties, taxes and fees in the destination country.
3.24 If the Buyer does not accept the delivered Goods without a justified reason, the Seller may claim compensation for necessary and reasonable costs incurred in connection with the delivery, return shipment, storage or other handling of the order, to the extent permitted by applicable law.

 

4 Order Tracking Page

4.1 The Buyer does not create a customer account and does not log in to the E-shop by using a username and password.
4.2 After placing an order, the Seller sends the Buyer an e-mail containing a unique link to the Order Tracking Page. Through this page, the Buyer may access information about the order, payment status, production status, dispatch status, delivery tracking and other order-related information.
4.3 The Buyer is responsible for ensuring that the e-mail address entered in the order is correct and accessible.
4.4 The Buyer is obliged to keep the link to the Order Tracking Page confidential and not to disclose it to third parties, unless this is necessary for handling the order, delivery, complaint, withdrawal from the contract or communication with the Seller.
4.5 If the Buyer believes that the link to the Order Tracking Page has been misused or made available to an unauthorized person, the Buyer should inform the Seller without undue delay by e-mail to mail@brubi.eu.

 

5 Withdrawal from the Contract by the Consumer

5.1 The Consumer has the right to withdraw from the Sales Contract without giving any reason within 14 calendar days from the day on which the Consumer or a person designated by the Consumer, other than the carrier, takes over the Goods.
5.2 If several Goods or several parts of one order are delivered separately, the withdrawal period starts on the day on which the Consumer or a person designated by the Consumer, other than the carrier, takes over the last delivered Goods or the last part.
5.3 The Consumer may withdraw from the contract by sending a clear statement of withdrawal to the Seller:
a) by e-mail to mail@brubi.eu,
b) by post to brubi s.r.o., M. M. Hodžu 4, 974 01 Banská Bystrica, Slovak Republic,
c) by using the Online Withdrawal Function available in the E-shop footer under the link "Withdraw from the contract here" / "OdstĂşpiĹĄ od zmluvy tu" and, where applicable, also on the Order Tracking Page.
5.4 If the Consumer uses the Online Withdrawal Function, the Consumer will be redirected to an online contact form where the Consumer provides or confirms the data necessary to identify the order and the withdrawal request, in particular name and surname, order number or other identification of the contract, and e-mail address.
5.5 After completing the online withdrawal form, the Consumer submits the withdrawal request by activating a clearly marked confirmation button, such as "Confirm withdrawal from the contract" / "PotvrdiĹĄ odstĂşpenie od zmluvy". After submitting the online withdrawal form, the Consumer will receive without undue delay an automatic e-mail confirmation of receipt of the withdrawal request, including the content of the withdrawal request and the date and time of its submission. The withdrawal period is preserved if the Consumer sends the withdrawal request no later than on the last day of the withdrawal period.
5.6 The Consumer may use the model withdrawal form provided in Annex 1 to these Terms and Conditions, but its use is not mandatory. The Consumer may also withdraw from the contract by using the Online Withdrawal Function, by e-mail, by post or by any other clear statement expressing the Consumer’s decision to withdraw from the contract.
5.7 After withdrawal from the contract, the Consumer is obliged to send the Goods back or hand them over to the Seller without undue delay, no later than 14 calendar days from the day on which the Consumer withdrew from the contract. The deadline is preserved if the Consumer sends the Goods back before the expiry of the 14-day period.
5.8 The Goods must be returned to:
brubi s.r.o.
M. M. HodĹľu 4
974 01 Banská Bystrica
Slovak Republic
5.9 The Consumer bears the direct costs of returning the Goods to the Seller, unless the Seller expressly agrees otherwise.
5.10 The Seller will return to the Consumer all payments received from the Consumer under or in connection with the contract, including the cost of standard delivery of the Goods to the Consumer, without undue delay and no later than 14 days from the day on which the Seller receives the withdrawal notice.
5.11 The Seller is not obliged to refund the payments before the Goods are returned to the Seller or before the Consumer proves that the Goods have been sent back, unless the Seller proposes to collect the Goods personally or through a person authorized by the Seller.
5.12 The refund will be made using the same payment method that the Consumer used for the original payment, unless the Consumer expressly agrees to another payment method. The Consumer will not be charged any additional fees for the refund.
5.13 The Consumer is liable for any reduction in the value of the Goods resulting from handling the Goods in a manner other than what is necessary to determine the nature, characteristics and functionality of the Goods. The Consumer may unpack and inspect the Goods in a manner similar to how the Goods could be inspected in a physical store.
5.14 The right of withdrawal does not apply in cases provided by applicable law, in particular to Goods made according to the Consumer’s specific requirements, Custom-made Goods or Goods clearly personalized for the Consumer.
5.15 In the case of standard Goods that are not Custom-made Goods or personalized Goods, the Consumer’s right of withdrawal is not automatically lost only because the Goods were unpacked or assembled. However, if the Goods were assembled, used, damaged, worn or handled beyond what is necessary to determine their nature, characteristics and functionality, the Seller is entitled to reduce the refunded amount by the decrease in the value of the Goods. The Seller must be able to justify such reduction.
5.16 Goods returned after withdrawal should, if reasonably possible, be returned complete, including all parts, accessories and documentation. This does not affect the Consumer’s statutory right of withdrawal.
5.17 The Seller does not accept Goods returned by cash on delivery.

 

6 Liability for defects, warranty and complaints

6.1 The Seller is liable to the Consumer for defects of the Goods in accordance with applicable law.
6.2 The Seller is responsible for ensuring that the Goods are in conformity with the Sales Contract at the time of delivery, in particular that the Goods have the agreed characteristics, are fit for the usual purpose of such Goods, correspond to the description in the E-shop and are delivered with the agreed accessories and instructions, if applicable.
6.3 The Consumer is entitled to exercise rights arising from defective Goods within the statutory period.
6.4 If a defect concerns only a part of the Goods and it is reasonable and sufficient in view of the nature of the defect, the Seller may remedy the defect by delivering a replacement part, repairing the defective part or replacing the defective part, unless the Consumer is entitled to another remedy under mandatory applicable law.
6.5 Complaints may be submitted by e-mail to mail@brubi.eu or by post to the Seller’s registered office:
brubi s.r.o.
M. M. HodĹľu 4
974 01 Banská Bystrica
Slovak Republic
6.6 When submitting a complaint, the Buyer should provide the order number, proof of purchase, a clear description of the defect and, where possible, photographs or video documentation of the defect.
6.7 If the Buyer claims that the Goods are defective or damaged, the Buyer is obliged to provide reasonable cooperation necessary for the assessment of the claim, in particular by sending photographs or video documentation of the defect, the Goods, packaging and order identification.
6.8 If the defect or damage cannot be clearly assessed on the basis of photographs, video or other remote communication, the Seller may request that the Buyer send the Goods or the affected part of the Goods to the Seller for assessment at the address of the Seller’s registered office.
6.9 The Buyer initially bears the cost of sending the Goods or the affected part of the Goods for assessment, unless the Seller agrees otherwise. If the complaint is justified, the Seller will reimburse the Consumer for necessary and reasonable costs incurred in connection with exercising the rights arising from defective Goods, in accordance with applicable law.
6.10 The Buyer must not send Goods to the Seller by cash on delivery. Shipments sent by cash on delivery may not be accepted.
6.11 The Seller will provide the Consumer with confirmation of the complaint without undue delay and will handle the complaint without undue delay, within a reasonable time and no later than within 30 days from the date of the complaint, unless a longer period is justified by objective reasons beyond the Seller’s control.
6.12 If the Seller rejects liability for the defect, the Seller will inform the Consumer in writing of the reasons for such rejection.
6.13 The Seller is not liable for defects caused by improper assembly, improper installation, improper handling, use contrary to the instructions, excessive load, mechanical damage caused by the Buyer, lack of maintenance, use in unsuitable conditions or normal wear and tear.
6.14 Before assembly, the Buyer should check whether all parts are present and whether any parts are visibly damaged. If any part is missing or damaged, the Buyer should contact the Seller before assembly, so that the issue can be assessed and resolved.
6.15 For wooden products, the Buyer acknowledges that wood is a natural material. Natural differences in colour, grain, texture, minor knots or other natural characteristics of wood do not constitute defects, provided that they correspond to the nature of the material and do not materially affect the functionality or safety of the Goods.
6.16 Slight differences between product photographs and the delivered Goods may occur due to lighting, screen settings, natural wood variation or production batches. Such differences do not constitute defects unless the Goods materially differ from the product description or agreed characteristics.
6.17 If the complaint is justified, the Seller will remedy the defect in accordance with applicable law, in particular by repair, replacement of the Goods or defective part, reasonable discount or refund, depending on the nature of the defect and the Consumer’s statutory rights.
6.18 The Seller provides a commercial warranty for selected Goods only if such warranty is expressly stated in the E-shop, on the product page, on the invoice, in the warranty certificate or in the product documentation. If the Seller provides an extended commercial warranty, for example a 5-year warranty, its duration, scope and conditions must be clearly stated. A commercial warranty does not limit the Consumer’s statutory rights arising from defective Goods.

 

7 Alternative Dispute Resolution

7.1 If the Consumer is not satisfied with the manner in which the Seller has handled the complaint or believes that the Seller has violated the Consumer’s rights, the Consumer has the right to contact the Seller with a request for remedy by e-mail to mail@brubi.eu.
7.2 If the Seller responds negatively to the Consumer’s request or does not respond within 30 days from the day on which the request was sent, the Consumer has the right to submit a proposal for alternative dispute resolution under Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.
7.3 The relevant alternative dispute resolution entity is the Slovak Trade Inspection or another authorized entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. The Consumer has the right to choose the relevant authorized entity.
7.4 Alternative dispute resolution applies only to disputes between the Consumer and the Seller arising from or related to a consumer contract.
7.5 The European Online Dispute Resolution platform has been discontinued and is therefore not used for submitting consumer disputes.

 

8 Personal Data Protection

8.1 The Seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR), Act No. 18/2018 Coll. on Personal Data Protection and other applicable data protection legislation.
8.2 The Seller processes the Buyer’s personal data mainly for the purpose of concluding and performing the Sales Contract, processing the order, payment, delivery, complaints, withdrawal from the contract, accounting and fulfilment of legal obligations.
8.3 The Seller may provide necessary personal data to third parties involved in order fulfilment, in particular carriers, payment service providers, accounting service providers, IT service providers, customs or tax authorities, to the extent necessary for the relevant purpose.
8.4 The Seller may send marketing communication concerning its own similar goods and services to Buyers whose contact details were obtained in connection with the sale of goods or services, provided that this is permitted by applicable law and the Buyer is always given a simple and free-of-charge opportunity to refuse such communication at the time of collecting the contact details and in each subsequent marketing message.
8.5 Detailed information on the processing of personal data is provided in the Seller’s Privacy Policy available on the E-shop.
8.6 The concluded contract and order data are archived by the Seller for the period required by applicable legal regulations. The Buyer may access order-related information through the unique Order Tracking Page sent to the Buyer by e-mail after placing the order.

 

9 Cookies

9.1 The E-shop uses cookies and similar technologies.
9.2 Detailed information about the types of cookies, their purposes, retention periods and options for managing consent is provided in the Seller’s Cookie Policy available on the E-shop.
9.3 Non-essential cookies are used only on the basis of the user’s consent, unless applicable law allows otherwise.

 

10 Use of the E-shop

10.1 The Seller grants the User a non-exclusive permission to use the E-shop in the usual manner necessary for browsing products, placing orders and using related functions.
10.2 The Seller is entitled to change the E-shop, its technical solution, content, design or user interface at any time.
10.3 The Seller is entitled to limit or interrupt the functionality of the E-shop or access to the E-shop for the time necessary for maintenance, repairs, security measures or technical reasons.
10.4 The User is obliged to use the E-shop in accordance with applicable law and must not interfere with its operation, security or integrity.
10.5 In the event of misuse of the E-shop, breach of these Terms and Conditions or breach of applicable law, the Seller is entitled to take appropriate measures, including limiting access to the E-shop or cancelling an order, to the extent permitted by law.

 

11 Seller declarations and product information

11.1 The Seller declares that records of orders and related data in the E-shop are maintained systematically and are protected against unauthorized changes to a reasonable extent.
11.2 In the event of an obvious technical error in the E-shop, in particular an obviously incorrect price or product information, the Seller is not obliged to deliver the Goods under the obviously incorrect conditions. The Seller will inform the Buyer and give the Buyer the opportunity to confirm the order under the correct conditions or cancel the order.
11.3 Product photographs in the E-shop are illustrative. The Buyer is obliged to read the full product description, including dimensions, material, colour, delivery scope, assembly requirements and other specifications. In case of uncertainty, the Buyer should contact the Seller before placing the order.
11.4 For wooden furniture and wooden products, the Buyer acknowledges that each product may be unique due to the natural character of wood. Natural colour differences, grain differences and minor natural features of wood are not defects if they do not affect the agreed functionality, safety or essential characteristics of the Goods.
11.5 If the Goods require assembly, the Buyer is responsible for following the assembly instructions and using the Goods only for their intended purpose.
11.6 Contact details of the Seller are available in the E-shop in the "Contact" section and in these Terms and Conditions.

 

12 Final provisions

12.1 Legal relationships not regulated by these Terms and Conditions are governed by the applicable laws of the Slovak Republic, in particular Act No. 40/1964 Coll. Civil Code, Act No. 108/2024 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce, Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, and other applicable Slovak and EU legislation.
12.2 The supervisory authority is the Slovak Trade Inspection, Inspectorate of the Slovak Trade Inspection for the Banská Bystrica Region, Dolná 46, 974 00 Banská Bystrica, Slovak Republic.
12.3 If any provision of these Terms and Conditions is or becomes invalid, ineffective or unenforceable, this does not affect the validity and effectiveness of the remaining provisions.
12.4 The Seller may change these Terms and Conditions. The version of the Terms and Conditions effective at the time of conclusion of the Sales Contract applies to the relevant order, unless mandatory applicable law provides otherwise.
12.5 These Terms and Conditions become effective on the date of their publication on the E-shop.

 

13 Governing Law

13.1 These Terms and Conditions and the Sales Contract are governed by the laws of the Slovak Republic.
13.2 If the Buyer is a Consumer residing in another EU Member State, the choice of Slovak law does not deprive the Consumer of the protection afforded by mandatory provisions of the law of the Consumer’s country of habitual residence, if such provisions would otherwise apply.
13.3 These Terms and Conditions are made available in English. If the Seller later makes these Terms and Conditions available in other language versions, such language versions may be provided for information purposes unless expressly stated otherwise.

 

14 Effectiveness

14.1 These Terms and Conditions are effective from 19 June 2026.

 

Annex 1: Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. The use of this form is not mandatory.
To:
brubi s.r.o.
M. M. HodĹľu 4
974 01 Banská Bystrica
Slovak Republic
E-mail: mail@brubi.eu
I hereby give notice that I withdraw from the contract for the following Goods:
Order number:
Date of order:
Date of receipt:
Name and surname of the Consumer:
Address of the Consumer:
E-mail:
Bank account number for refund, if relevant:
Date:
Signature of the Consumer, only if this form is submitted in paper form: